At Pineline Distro Packs, customer satisfaction is important to us. Please review our refund and returns policy carefully before making a purchase.

Returns Eligibility

Due to the nature of our products, certain items may not be eligible for return once opened or used.

Returns may be accepted if:

• The item arrived damaged or defective
• You received the wrong product
• The item remains unopened and unused

Return requests must typically be submitted within 7 days of delivery.

Non-Returnable Items

For safety and hygiene reasons, we generally do not accept returns on:

• Opened disposable vapes
• Used prerolls
• Opened edibles or gummies
• Clearance or promotional items

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us promptly with:

• Your order number
• Photos of the item and packaging
• A brief explanation of the issue

We will review the claim and determine an appropriate resolution.

Refund Process

Approved refunds may be issued to the original payment method. Processing times may vary depending on your financial institution.

Shipping fees are generally non-refundable unless the error was caused by us.

Exchanges

Product exchanges may be offered for defective or incorrectly shipped items, subject to availability.

Lost or Delayed Packages

Pineline Distro Packs is not responsible for shipping carrier delays once packages have been handed over to the courier. However, we will do our best to assist customers in locating delayed shipments.

Contact Support

For refund or return inquiries, please contact us through the support section on populartvmelilla.es.